Frequently asked questions

Return/Exchange Policy Due to health and sanitation safety, there are no refunds or exchanges on hair extensions or clothing, ALL SALES ARE FINAL, so please choose the correct sizing and correct products.

We offer fast and convenient same day shipping. Cut off time is 12pm EST Monday-Friday. After 12pm EST orders ship next day. We ship on business days only (Monday-Friday). You can expect to receive your items in 2-4 business days. Delivery/Pick: Atlanta,Ga All orders are subject to fraud risk analysis.

We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install

Curly hair is a little more to maintain than the other textures. For wet, curly and wavy hair we suggest using a leave in conditioner. Remember the more heat that you use the harder it is to retract hair back to the natural curl or wave pattern. We recommend using leave in conditioner, but we strongly recommend curls unleashed leave in conditioner. For wet curly and wavy hair we recommend to let it air dry instead of blow drying, to reduce risk of damaging curl pattern.

We strongly suggest co-washing your hair before installing. Co-washing is a method to wash hair without using shampoo and washing with conditioner. When cowashing your hair you should use a moisturizing conditioner to wash the hair. Rinse the hair with cold water. Let the hair air dry and then install Platinum Blonde Hair will require daily hydrating of Argan Oil and Washed Weekly with some Hydrating Shampoo and Conditioner. Treat this hair like your own hair. Use good quality shampoo and conditioning products. Conditioning your hair is very important to keep it soft and manageable. We recommend using a deep conditioner on your virgin hair once per week, but avoid using oil or heavy styling products. You must NEVER sleep on wet hair. Sleeping on wet hair is known to matte hair that makes it very difficult to keep the hair the way you want. Just make sure your hair is completely dry before you go to sleep and you shouldn’t have anything to worry about. Rolling your hair in rods at night will maintain your curls and limit the amount of heat you have to use on your hair daily.

Yes you can use styling products on your extensions but we recommend that you keep products to a minimum to avoid build up. For a wet and wavy look we suggest a leave in conditioner and water. We strongly suggest AVOIDING alcohol base drying products as they can dry your extensions out and shorten the longevity.

Yes are extensions are 100% Virgin Hair which means that they can be colored, flat ironed, and curled.

The longevity of your product depends upon how well you take care of your extensions. With good and proper care, our virgin extensions can be reused and reinstalled and last for up to one year.

You absolutely can! These extensions are 100% Virgin Human Hair which means you should treat them as your own. Washing and blow drying should be done to keep your extensions fresh and filled with GLAMOROUS body!

Our hair is %100 unprocessed raw virgin hair and can be colored and dyed The hair comes in the originally state of the donors hair( unless Stated I.g. 613). Which is normally closest to a 1B. Remember hair can be colored to your liking. We offer customer coloring. For more information email info@HausOfPrettyCollective.com

Yes you can swim in your hair extensions but we suggest putting hair in a ponytail or a bun to keep hair from tangling when wet.

For inches 12-16 we suggest 2-3 bundles. For inches 18-30 we suggest 3-4 bundles. For inches 32 and up we suggest five bundles. It is all up to the discretion of the customer how many bundles to use. These are suggestions, but how many bundles you need solely depends on your own personal preference for thinness or thickness. Keep in mind the longer the length the thinner the bundle, that is why number of bundles for use vary.